Atesplore User Terms & Conditions

By purchasing and using Atesplore voucher bundles, you agree to the following terms and conditions.

1. General Terms

1.1. Voucher bundles purchased through Atesplore are subject to the terms outlined below.
1.2. By purchasing a voucher bundle, you acknowledge and agree to these terms.
1.3. Atesplore reserves the right to modify these terms at any time. Users will be notified of significant changes via email or in-app notifications.

2. Voucher Usage

2.1. Vouchers must be presented at the participating merchant’s location to be redeemed.
2.2. The discount from vouchers applies to the subtotal before taxes (e.g., GST and service charge) and other fees. Taxes and service charges are calculated based on the amount before voucher deductions.
2.3. Vouchers cannot be combined with other promotions, discounts, or offers unless explicitly allowed by the merchant.
2.4. Vouchers cannot be exchanged for cash or other forms of payment.
2.5. Each voucher is valid for one-time use only. Once a voucher is redeemed, it is considered fully utilized and cannot be reused, even if the full value was not consumed in a single transaction.

• Example: If a user redeems a $5 voucher for a $3 purchase, the remaining $2 is forfeited, and the voucher is considered fully used.

 2.6. Vouchers are valid for 1 year from the date of purchase. Expired vouchers cannot be used, refunded, or extended.
2.7. Vouchers and voucher bundles are non-refundable and non-transferable.
2.8. Atesplore reserves the right to modify voucher pricing and values at any time. Existing vouchers will retain their purchased value unless stated otherwise.

3. Merchant Participation & Availability

3.1. Participating merchants and their offers are subject to change without prior notice.
3.2. Atesplore is not responsible for the quality of goods or services provided by merchants.
3.3. If a merchant refuses to accept a valid voucher, users should contact Atesplore customer support for resolution.

4. Account & Security

4.1. Users are responsible for maintaining the confidentiality of their account information.
4.2. Atesplore reserves the right to suspend or terminate accounts involved in fraudulent activities, including but not limited to:

• Creating multiple accounts to abuse promotions.
• Using bots or automated methods to acquire vouchers.
• Exploiting system bugs or loopholes.
  4.3. Users’ personal information will be handled according to Atesplore’s Privacy Policy. By using Atesplore, users consent to data collection and processing for platform functionality.

5. Platform & Service Availability

5.1. Atesplore acts as a platform to facilitate voucher usage between users and merchants. We are not liable for any disputes arising between users and merchants.
5.2. While Atesplore strives to provide continuous service availability, we cannot guarantee uninterrupted access due to maintenance, technical issues, or unforeseen circumstances.
5.3. If a technical error prevents a user from redeeming a voucher (e.g., QR code fails to generate), Atesplore will investigate and may reissue the voucher or provide an alternative resolution.
5.4. Atesplore is not responsible for any losses incurred due to the temporary unavailability of the app.

For any inquiries, please contact support@atesplore.com.